Contact Technical Support

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We recognise the value of your time and acknowledge that waiting for an agent to address your concerns can be frustrating. To assist you, we offer a range of resources including FAQs, instructional videos, and a Community Forum. These tools are designed to help you resolve most issues without the need to make a phone call, join a chat, or send an email.

Note: Email service is intended for non-urgent inquiries with a typical response time of 1 business day. For product installation or configure concerns please consider using our 24 hours our Live Chat service.

What do you need help with today?:	*
FeedBack Type:	*
Problem Category:	*
Product Category:	not clear? *
Model Number:	not clear? *
Serial Number:	not clear? *
Product Category:	*
Problem Category:	*
Firmware Version:	not clear?
Date of Purchase:	*
Purchase Source:	*
Operating System:
Internet Service Provider(ISP):
Your Subscription:	The subscription plan can be found in the left sidebar of the Deco/Tether app or through your Google/Apple account subscription. *
Issue Type:	*
Quantity of Your PCs:
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Your Network Environment:
Comments:	*
Subject:	*
Detailed Description of the Problem:	*
Uploading pictures of problematic phenomena and receipts for us addressing the issue effectively.	Upload The maximum file size is 10MB. Supported file types are doc, docx, jpg, jpeg, png, pdf
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For Australian Users Only

Tel:: +61 7 3018 0196
(For after-sales service, please have the product model number ready prior to contacting us)

E-mail:

Omada and EN Support: support.anz@omadanetworks.com

VIGI and ES Support: support.anz@vigi.com

Service Time:: 24 hours a day, 7 days a week

For New Zealand Users only

Tel:: +64 4 831 3742
(For after-sales service, please have the product model number ready prior to contacting us)

E-mail:

Omada and EN Support: support.anz@omadanetworks.com

VIGI and ES Support: support.anz@vigi.com

Welcome to TP-Link Live Chat support. Please enter your model number or select your product category to begin.

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