Does my device support the Omada app?
Follow the steps below to make sure the Omada app is supported on your Omada device.
1. Find out firmware version of your Omada device.
Follow the steps below to find the firmware version of your device ( Click here to know how to find the hardware versions) :
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STEP1
Power on the EAP and connect to the SSID of the EAP wirelessly.
Tips: If your EAP is a brand new EAP, use the default SSID (format: Omada_2.4GHz/5GHz_XXXXXX) printed on the product label.
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STEP2
Launch a web browser and enter http://omadaeap.net in the address bar.
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STEP3
Enter the username and password of your EAP to log in.
Note: If your EAP is a brand new EAP, use the default username and password that are both admin.
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STEP4
Go to the Monitoring > AP > Device Information page. You can view the Firmware Version as the following figure shows. The Build number indicates the released date, for example, 20180411 means the released date is April 11th, 2018.
2. Check compatibility
View the compatible devices list below to check if your device is compatible with Omada app. Please click the device image and check if you have the latest firmware. If not, download the latest firmware and follow the instructions in Step 3 to upgrade it.
Note 1: Both listed and higher hardware versions of these models are compatible with Omada APP.
Note 2: All the access points listed below are compatible with Omada App in both controller and standalone modes. While all the switches and routers listed below are compatible with Omada App only in controller mode.
*EAP245 V1, EAP225 V2/ V1, EAP115 V2/ V1, EAP110 V2/ V1, and EAP110-Outdoor V1 are also compatible with Omada App in standalone mode.
Access Points (Compatible in Controller and Standalone Modes)
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EAP245 V3*
AC1750 Wireless MU-MIMO Gigabit Ceiling Mount Access Point
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EAP225 V3*
AC1350 Wireless MU-MIMO Gigabit Ceiling Mount Access Point
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EAP115 V4*
300Mbps Wireless N Ceiling Mount Access Point
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EAP215-Bridge KIT
Omada Wireless Bridge 5 GHz 867 Mbps Long-Range Indoor/Outdoor Access Point
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EAP625-Outdoor HD
AX1800 Indoor/Outdoor Wi-Fi 6 Access Point
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EAP225-Outdoor
AC1200 Wireless MU-MIMO Gigabit Indoor/Outdoor Access Point
Switches (Compatible in Controller Mode)
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SG3452P V3.30
Omada 52-Port Gigabit L2+ Managed Switch with 48-Port PoE+
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SG3428 V2.30
Omada 24-Port Gigabit L2+ Managed Switch with 4 SFP Slots
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SG3210 V3.20
Omada 8-Port Gigabit L2+ Managed Switch with 2 SFP Slots
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SG2428P V5.20
Omada 28-Port Gigabit Smart Switch with 24-Port PoE+
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SG2218 V1.20
Omada 16-Port Gigabit Smart Switch with 2 SFP Slots
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TL-SG3428
JetStream 24-Port Gigabit L2 Managed Switch with 4 SFP Slots
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TL-SL2428P V4
JetStream 24-Port 10/100Mbps + 4-Port Gigabit Smart Switch with 24-Port PoE+
Show All 7 Switches (Compatible in Controller Mode)
Routers (Compatible in Controller Mode)
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ER7206 V2
Omada Gigabit VPN Router
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ER605
Omada Gigabit VPN Router
3. Upgrade the firmware of your Omada device.
Follow the steps below to upgrade the firmware of your device:
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STEP1
Power on the EAP and connect to the SSID of the EAP wirelessly.
Tips: If your EAP is a brand new EAP, use the default SSID (format: Omada_2.4GHz/5GHz_XXXXXX) printed on the product label.
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STEP2
Launch a web browser and enter http://omadaeap.net in the address bar.
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STEP3
Enter the username and password of your EAP to log in.
Note: If your EAP is a brand new EAP, use the default username and password that are both admin.
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STEP4
Go to the System > Firmware Update page. Click the button, locate and choose the correct firmware file from your host. Then click the button to update the firmware of the EAP. After upgraded, the EAP will be rebooted automatically.
